The Legal Stuff
SECTION ONE: BACKGROUND
1.1. What these terms cover. These are the terms and conditions ( Terms) and they are broken down
into the following 6 sections:
1.2. Why you should read them. Please read these terms carefully before you submit your order to us.
These Terms tell you who we are, how we will provide Products to you, how you and we may
change or end the contract, what to do if there is a problem and other important information.
These Terms also cover the terms on which you are permitted to use our website and our mobile
application ( App), the cookies we use on our website and how we handle data. If you think that
there is a mistake in these terms, please contact us to discuss.
1.3. Your acceptance. Your downloading, activation and installation of the App and/or your use of the
Website or placement on an order for our Products through the Website or App indicates your
acceptance of these terms.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are Flippit Limited a company registered in England and Wales. Our company
registration number is 9267308 and our registered office is at 18 Kingsley House, 34 Claremont
Road, Surbiton, Surrey KT6 4RX, United Kingdom.
2.2. Your convenience. If you have any comments or problems and any questions regarding our
Products or services or technical difficulties using our App, please send an email to
2.3. How to contact us. You can contact us by email to firstname.lastname@example.org
2.4. How we may contact you. If we have to contact you we will do so by telephone or by writing to
you at the email address or postal address you provided to us in your order or when registering as
a user of the Website or App.
2.5. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this
3. OTHER IMPORTANT TERMS
3.1. We may transfer this agreement to someone else. We may transfer our rights and obligations
under these terms to another organisation.
Section One Background Information
Section Two Our Terms and Conditions on which we supply Products to our
customers, whether these are goods, services or digital content
( Terms of Sale)
Section Four Our Acceptable Use Policy for the Website and the App
( Acceptable Use Policy)
data obtained through the Website, App or through an order
placed by a customer through the Website or App ( Privacy
3.2. You need our consent to transfer your rights to someone else (except that you can always
transfer our guarantee). You may only transfer your rights or your obligations under these terms
to another person if we agree to this in writing.
3.3. Nobody else has any rights under this contract (except someone you pass your guarantee on
to). This contract is between you and us. No other person shall have any rights to enforce any of
3.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the
paragraphs of these terms operates separately. If any court or relevant authority decides that any
of them are unlawful, the remaining paragraphs will remain in full force and effect.
3.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist
immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that you do
not have to do those things and it will not prevent us taking steps against you at a later date. For
example, if you miss a payment and we do not chase you but we continue to provide the Products,
we can still require you to make the payment at a later date.
3.6. Which laws apply to this contract and where you may bring legal proceedings. These terms are
governed by English law and you can bring legal proceedings in respect of the Products in the
English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in
either the Scottish or the English courts. If you live in Northern Ireland you can bring legal
proceedings in respect of the Products in either the Northern Irish or the English courts.
SECTION TWO: OUR TERMS AND CONDITIONS FOR THE SUPPLY OF GOODS, SERVICES AND DIGITAL
1. OUR CONTRACT WITH YOU
1.1. How we will accept your order. Our acceptance of your order will take place when you complete
your payment transaction, at which point a contract will come into existence between you and
1.2. If we cannot accept your order. If we are unable to accept your order for whatever reason, we
will inform you of this in writing and will not charge you for the Product.
1.3. Your order number. We will assign an order number to your order and tell you what it is when we
accept your order. It will help us if you can tell us the order number whenever you contact us
about your order.
1.4. The application has the ability to deliver flipbooks to the UK, Europe and the rest of the world
excluding certain countries. Countries we can deliver to are listed within the app in the “delivery
address’ section. If your country is not listed, unfortunately we cannot deliver to this destination.
2. OUR PRODUCTS AND SERVICES
2.1. Our Services. Our services include, but are not limited to the ability to upload digital video
footage to the App or Website that is then converted into a customised flipbook and the ability to
share this content within the App social community and via other social channels.
2.2. Our Goods. We sell Products such as flipbooks and other goods related to the services ( Products).
2.3. Products may vary slightly from their pictures. The images of the Products on our website are
for illustrative purposes only. Although we have made every effort to display the colours
accurately, we cannot guarantee that a device's display of the colours accurately reflects the
colour of the Products. Your Product may vary slightly from those images. We have a policy of
continuous Product development and reserve the right to amend the specifications of any of the
Products without prior notice. Products supplied by us may therefore differ as a consequence of
multi-standard colour systems, notably the international screen based colour system of RGB and
the print colour system of CMYK. We endeavour to display and describe as accurately as possible
the printed colours of the Products but you agree that we cannot undertake to give any assurance
that the colours of the Products supplied will exactly match those displayed on your monitor,
mobile phone or any other electronic device. Another big difference in quality will be down to the
way a flip has been filmed, the quality of the device it has been filmed on and/or the source of
2.4. Product packaging may vary. The packaging of the Product may vary from that shown on images
on our website.
2.5. Making sure your specifications are accurate. If we are making the Product to specifications you
have given us you are responsible for ensuring that these are correct. You can find information and
tips on how to do this on our Website or App or by contacting us.
3. YOUR RIGHTS TO MAKE CHANGES
4. THE SYSTEM IS FULLY AUTOMATED FROM PURCHASE OF PRODUCT TO DELIVERY . ONCE PURCHASE OR ORDER IS
MADE THERE IS NO WAY TO STOP THE PROCESS .
5. OUR RIGHTS TO MAKE CHANGES
5.1. Changes to the Products. We may change the Product to reflect changes in relevant laws and
regulatory requirements and to implement minor technical adjustments and improvements. We
will seek to ensure as far as possible that these changes will not affect your use of the Product.
5.2. Updates to digital content. We may update or require you to update digital content from time to
time in order to use the Website or App correctly.
6. PROVIDING THE PRODUCTS
6.1. Delivery costs. The costs of delivery will be as displayed to you on our Website or App prior to
6.2. When we will provide the Products. During the order process we will let you know a guide for
when we will provide the Products to you.
6.3. We are not responsible for delays outside our control. If our supply of the Products is delayed by
an event outside our control then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this we will not be liable for
delays caused by the event, but if there is a risk of substantial delay you may contact us to end
the contract and receive a refund for any Products you have paid for but not received.
6.4. If you are not at home when the Product is delivered. If no one is available at your address to
take delivery and the Products cannot be posted through your letterbox, we will contact you to
inform you as soon as we are notified. It is your responsibility to ensure you are available at your
property at the indicated delivery time. Flipbooks are sent out via normal postage channels.
Second class Royal Mail post in the UK. This will then vary country to country and subject to
normal proceedings within said country.
6.5. When you become responsible for the Product. The Product will be your responsibility from the
time we deliver the Product to the address you gave us, or you, or a carrier organised by you to
collect it from us.
6.6. When you own goods. You own a Product, which is a goods once we have received payment in
6.7. Reasons we may suspend the supply of Products to you. We may have to suspend the supply of a
Product to deal with technical problems or make minor technical changes, update the Product to
reflect changes in relevant laws and regulatory requirements. We may suspend the supply of
products to you subject to the appropriateness of the content. If we choose to suspend the supply
of products due to the bespoke nature of the product, no refund can be given. Please refer to
6.8. Your rights if we suspend the supply of Products. When possible we will contact you in advance
to tell you we will be suspending supply of the Product. Payment is taken on the ordering of a
physical flipbook. We can only ever refund if they have not gone into production as the products
are bespoke & fully automated and not able to be resold once production has started.
6.9. We may also suspend supply of the Products if you do not pay. If you do not pay us for the
Products when you are supposed to and you still do not make payment within 2 days of us
reminding you that payment is due, we may suspend supply of the Products until you have paid us
the outstanding amounts. We will contact you to tell you we are suspending supply of the
Products. We will not suspend the Products where you dispute the unpaid invoice. We will not
charge you for the Products during the period for which they are suspended. As well as suspending
the Products we can also charge you interest on your overdue payments in accordance with these
7. YOUR RIGHTS TO END THE CONTRACT
7.1. You can always end your contract with us. Your rights when you end the contract will depend on
what you have bought, whether there is anything wrong with it, how we are performing and when
you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end
the contract (or to get the Product repaired or replaced or a service re-performed or to
get some or all of your money back) in accordance with these Terms.
(b) In all other cases (if we are not at fault and there is no right to change your mind).
7.2. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most
Products bought online you have a legal right to change your mind within 14 days and receive a
refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more
detail in these Terms. However, the flipbook is bespoke to the user so not something we can offer
a refund for unless faulty. Delivery times, costs, and the product are all pre-viewable before the
user completes the order.
7.3. When you don't have the right to change your mind. You do not have a right to change your
mind in respect of:
(a) Products that in accordance with your order have been automatically processed and
(b) services, once these have been completed, even if the cancellation period is still
(c) any Products which become mixed inseparably with other items after their delivery.
7.4. Ending the contract where we are not at fault and there is no right to change your mind. Even
if we are not at fault and you do not have a right to change your mind in accordance with these
Terms, you can still end the contract before it is completed, but you may have to pay us
compensation. A contract for goods or digital content is completed when the Product is delivered,
downloaded or streamed and paid for. A contract for services is completed when we have finished
providing the services and you have paid for them. If you want to end the contract in these
circumstances, just contact us to let us know.
8. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
8.1. Tell us you want to end the contract. To cancel the contract with us, please contact us at the
address set out above in Section One: Background.
8.2. When we will pay the costs of return. We will pay the costs of return if the Products are faulty or
misdescribed or an error in pricing or description, or because you have a legal right to do so as a
result of something we have done wrong. In all other circumstances you must pay the costs of
8.3. What we charge for collection. If you are responsible for the costs of return and we are
collecting the Product from you, we will charge you the direct cost to us of collection. The costs
of collection will be the same as our charges for standard delivery.
8.4. How we will refund you. We will refund you the price you paid for the Products including
delivery costs, by the method you used for payment. However, we may make deductions from the
price, as described below.
9. OUR RIGHTS TO END THE CONTRACT
9.1. We may end the contract if you break it. We may end the contract for a Product at any time by
writing to you if:
(a) you do not, within a reasonable time of us asking for it, provide us with information that
is necessary for us to provide the Products;
(b) you do not, within a reasonable time, allow us to deliver the Products to you or collect
them from us.
9.2. You must compensate us if you break the contract. If we end the contract in the situations set
out in clause 8.1 we will refund any money you have paid in advance for Products we have not
provided but we may deduct or charge you as compensation for the net costs we will incur as a
result of your breaking the contract.
10. IF THERE IS A PROBLEM WITH THE PRODUCT
10.1. How to tell us about problems. If you have any questions or complaints about the Product, please
contact us at the details provided in Section One: Background.
10.3. Your obligation to return rejected Products. If you wish to exercise your legal rights to reject
Products you must either post them back to us. Please contact customer services at the address
set out in Section One: Background for further information.
11. PRICE AND PAYMENT
11.1. Where to find the price for the Product. The price of the Product (which includes VAT) will be
the price indicated on the order pages when you placed your order. We take reasonable care to
ensure that the price of the Product advised to you is correct.
11.2. Applicable Taxes. You shall be responsible for any other taxes applicable in the territory to which
the Products are sent.
11.3. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date
and the date we supply the Product, we will adjust the rate of VAT that you pay, unless you have
already paid for the Product in full before the change in the rate of VAT takes effect.
11.4. What happens if we got the price wrong. It is always possible that, despite our best efforts,
some of the Products we sell may be incorrectly priced. We will normally check prices before
accepting your order so that, where the Product's correct price at your order date is less than our
stated price at your order date, we will charge the lower amount. If the Product's correct price at
your order date is higher than the price stated in our price list, we will contact you for your
instructions before we accept your order. If we accept and process your order where a pricing
error is obvious and unmistakeable and could reasonably have been recognised by you as a
mispricing, we may end the contract, refund you any sums you have paid and require you to pay
the correct price before any Products are provided to you.
11.5. When you must pay and how you must pay. Payment must be made by credit card or debit card
via PayPal or using Paypal account itself at the time of placing an order, which is accepted by us.
We accept payment with most major providers. When you must pay depends on what Product you
(a) Forgoods, on placing an order your payment transaction will be completed. You must
pay for the Products before we dispatch them.
11.6. Your payment obligations. You warrant and represent that all details provided to us for the
purpose of your order and its delivery will be correct. You also warrant and represent that
sufficient funds or credit facilities are available to cover the full cost of the Products ordered. We
reserve the right to obtain validation of your credit card, debit card or PayPal details before
accepting your order.
11.7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us
promptly to let us know and we will not charge you interest until we have resolved the issue.
11.8. Payment on Account (Credit). We may from time to time offer a scheme whereby customers may
make a payment on account as advance payment for goods in return for additional bonus credit
which may be used to pay for applicable goods. The system of payment on account and bonus
credit may be referred to as "Credits" for promotional purposes. We may change this name from
time to time but these terms and conditions shall apply to any scheme involving advance payment
for goods. Any payment made on account shall be deemed as a payment for goods and services to
be ordered from us. After the initial refund period described below our liability to you will be to
provide goods and services to value of the account balance. Cash balances will not be returned
except in cases where the customer has received defective goods or service and requested a
refund of the unused prepay cash balance held on the account.
If you change your mind after making a payment on account you may request a refund by calling
customer services within 14 days of the transaction. In such cases the amount refunded will be the
sum of the original payment less the value of any goods bought on account. Refunds can only be
made to the credit card, debit card or PayPal account used to make the original purchase.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply
with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of
our breaking this contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either
it is obvious that it will happen or if, at the time the contract was made, both we and you knew it
might happen, for example, if you discussed it with us during the sales process.
12.2. We are not liable for business losses. We only supply the Products & services for domestic and
private use. If you use the Products for any commercial, business or re-sale purpose we will have
no liability to you for any loss of profit, loss of business, business interruption, or loss of business
opportunity. We welcome brand involvement in the community to promote themselves but would
ask to contact us in advance to agree any terms and process.
which you may make use of our website www.flippit.co.uk ( our site), whether as a guest or a
registered user. Use of our site includes accessing, browsing, or registering to use our site.
your use of our site. We recommend that you print a copy of this for future reference.
2. OTHER APPLICABLE TERMS
collect from you, or that you provide to us. By using our site, you consent to such
processing and you warrant that all data provided by you is accurate.
(b) Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our
site. When using our site, you must comply with this Acceptable Use Policy.
2.2. If you purchase goods from our site, our Terms of Sale will apply to the sales.
limited, non-exclusive, non-sub licensable, non-assignable, revocable licence to download, install
and use the Website and App (including for the avoidance of doubt the software therein) on the
handset on which you install or use the Website and App for the sole purpose of your personal use
of the Website and App from that handset, computer or any other electronic device ( Licence).
3.2. You agree not to copy, loan, sell, resell, assign, rent, lease, publish, redistribute, license,
sublicense or otherwise transfer the Licence. You further agree, except only to the extent
permitted by law, not to undertake cause, permit or authorise the modification, creation of
derivative works, translation, reverse-engineering, reverse-compiling, decompiling or
disassembling of the Services (or any part of it or its underlying software) or make any attempt to
access the source code of the Website and App (or any part of it or its underlying software).
4. REGISTRATION TERMS
4.1. You may use parts of the Website and App that it are not password protected. Access to some parts
of the Services is only available if you have a valid password and have registered in accordance
with this clause.
the registration form on the Website and/or App. Once your registration has been accepted (and
until your account is terminated) you will be able to upload images to the Website and/or App,
access parts of your account using the the Website and/or App and (subject to agreeing any
additional terms which are applicable) request goods and services to be supplied by us (such as
the printing of uploaded images).
4.3. You agree to provide true, accurate, current and complete information about yourself the
"Registration Data" as prompted by the relevant registration form; and maintain and promptly
update the registration data accessible using the Website and/or App to keep it true, accurate,
current and complete. During the registration process you will be asked to supply your email
address. This will help us to verify your identity on future visits. Should you register using an
invalid email address or an email address that belongs to someone else, we may terminate your
account at any time without notice.
4.4. You will receive confirmation emails, updates and marketing emails after you create a Flippit
account, at the email address you register with, but You can opt out of updates and marketing
emails at any time by contacting us.
4.5. You will also need to provide a password in order to access your account. We do not permit you to
share your password with any other person. You must keep your password secure at all times. You
will be responsible for any damage or losses caused by unauthorised access resulting from your
failure to keep your password secure. You agree to immediately notify us if you become aware of
any unauthorised use of your password or account or any other breach of security by sending an
appropriately worded email titled ‘Security Breach’ to email@example.com, and ensure that
you exit from your account at the end of each session. We cannot and will not be liable for any
loss or damage arising from your failure to comply with these requirements.
4.6. There is no charge for opening a Flippit account. You will be notified of any charges at the time
you request the Products or services. When you place an order for Products or services, for which
there is a charge, you will need to supply us with your credit card or debit card and/or other
personal details so that we may process the order for you. Any charges for the Products or services
requested will be billed to your debit card or credit card through PayPal once the order has been
accepted by us. In the event that you supply invalid credit or debit card details or details of a
credit or debit card that belongs to someone else, we reserve the right to terminate your account
at any time without notice and provide your details to the relevant authorities.
4.7. If, for any reason, we believe that you have not complied with any of these Terms we may, at our
sole discretion, cancel your ability to use the Website and App or have access to the Website and
App immediately and without giving you any advance notice. Further, we reserve absolutely the
right to withdraw or suspend the Services where we deem this to be necessary without notice and
we will not be liable to you for such unavailability.
5. CHANGES TO OUR SITE
5.1. We may update our site from time to time, and may change the content at any time. However,
please note that any of the content on our site may be out of date at any given time, and we are
under no obligation to update it.
5.2. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
6. ACCESSING OUR WEBSITE & APP
6.1. Our site & app is made available free of charge.
6.2. We do not guarantee that our site, app, or any content on them, will always be available or be
uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw,
discontinue or change all or any part of our site or app without notice. We will not be liable to you
if for any reason our site or app is unavailable at any time or for any period.
6.3. You are responsible for making all arrangements necessary for you to have access to our site.
6.4. You are also responsible for ensuring that all persons who access our site through your internet
they comply with them.
6.5. [Currently our site is hosted in the United Kingdom and abides by UK law. We do not represent that
content available on or through our site is appropriate or available in other locations. We may
limit the availability of our site or any service or Product described on our site to any person or
geographic area at any time. If you choose to access our site from outside the United Kingdom,
you do so at your own risk.]
7. TERMINATION OF YOUR ACCOUNT
7.1. You may cancel your account by contacting us by email at firstname.lastname@example.org. You may be
asked to provide proof that you are the holder of the account. Your account will be cancelled as
soon as reasonably practicable following receipt of your email or letter.
7.2. We may cancel your account without notice at our sole discretion.
7.3. Once your account is cancelled, any content that you have uploaded will be removed from the
Website and your password will no longer enable access to the password protected areas of the
App or Website.
8. YOUR ACCOUNT AND PASSWORD
8.1. If you choose, or you are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information as confidential.
You must not disclose it to any third party.
8.2. We have the right to disable any user identification code or password, whether chosen by you or
allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of
8.3. If you know or suspect that anyone other than you knows your user identification code or
password, you must promptly notify us at email@example.com.
9. INTELLECTUAL PROPERTY RIGHTS
9.1. We are the owner or the licensee of all intellectual property rights in our site & app, and in the
material published on it by Flippit. Those works are protected by copyright laws and treaties
around the world. All such rights are reserved.
9.2. You may print off one copy, and may download extracts, of any page(s) from our site for your
personal use and you may draw the attention of others within your organisation to content posted
on our site.
9.3. You must not modify the paper or digital copies of any materials you have printed off or
downloaded in any way, and you must not use any illustrations, photographs, video or audio
sequences or any graphics separately from any accompanying text.
9.4. Our status (and that of any identified contributors) as the authors of content on our site must
always be acknowledged.
9.5. You must not use any part of the content on our site for commercial purposes without obtaining a
licence to do so from us or our licensors.
to use our site will cease immediately and you must, at our option, return or destroy any copies of
the materials you have made.
10. NO RELIANCE ON INFORMATION
10.1. The content on our site is provided for general information only. It is not intended to amount to
advice on which you should rely. You must obtain professional or specialist advice before taking, or
refraining from, any action on the basis of the content on our site.
10.2. Although we make reasonable efforts to update the information on our site, we make no
representations, warranties or guarantees, whether express or implied, that the content on our
site is accurate, complete or up-to-date.
11. DATA AND BACKUP
11.1. We may record details of your website usage or mobile application usage for the purposes of
improving the service. You acknowledge and agree that yot are advised to keep backups of all
material provided to us. In particular, it is up to you to keep backup copies of videos uploaded by
you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or
corruption of any videos & images or any other material used in the Services or otherwise used in
connection with any Equivalent Service.
11.2. Because public networks, such as the internet and mobile phone networks, occasionally
experience disruptions, we cannot guarantee the Services or any Equivalent Service will be
available at all times. Although we strive to provide the most reliable Services possible,
interruptions and delays in using the Services or an Equivalent Service are unavoidable and we
disclaim any liability for damages resulting from such problems.
11.3. Information in the Services may contain technical inaccuracies or typographical errors. We
attempt to make its descriptions as accurate as possible, but we do not warrant that the content
in the Services is accurate, complete, reliable, current, or error-free.
12. LIMITATION OF OUR LIABILITY
from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that
cannot be excluded or limited by English law.
12.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other
terms which may apply to our site or any content on it, whether express or implied.
12.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in
(a) use of, or inability to use, our site; or
(b) use of or reliance on any content displayed on our site.
12.4. If you are a business user, please note that in particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation; or
(e) any indirect or consequential loss or damage.
12.5. If you are a consumer user, please note that we only provide our site for domestic and private use.
You agree not to use our site for any commercial or business purposes, and we have no liability to
you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.6. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service
attack, or other technologically harmful material that may infect your computer equipment,
computer programs, data or other proprietary material due to your use of our site or to your
downloading of any content on it, or on any website linked to it.
12.7. We assume no responsibility for the content of websites linked on our site. Such links should not
be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or
damage that may arise from your use of them.
12.8. We will not be responsible for keeping backups or for the loss of, deletion or corruption of any
videos & images or any other material used in the Services or otherwise used in connection with
any Equivalent Service.
12.9. Because public networks, such as the internet and mobile phone networks, occasionally
experience disruptions, we cannot guarantee the Services or any Equivalent Service will be
available at all times. Although we strive to provide the most reliable Services possible,
interruptions and delays in using the Services or an Equivalent Service are unavoidable and we
disclaim any liability for damages resulting from such problems.
12.10. Information on the Website or App may contain technical inaccuracies or typographical errors. We
attempt to make its descriptions as accurate as possible, but we do not warrant that the content
in the Services is accurate, complete, reliable, current, or error-free.
12.11. Flippit is not responsible for the content of any external website featured as a link on our Website
and App, nor are we responsible for the content of any advertiser’s website or the conduct of any
business or individual advertising on our Website and App. Any such links are provided merely as a
service to users of the Website and App and their inclusion does not constitute an endorsement by
or affiliation with Flippit.
12.12. Where information (including sensitive financial or personal information) is provided to us
(whether directly through the Website or App or otherwise) you accept that these methods of
communication cannot be 100% secure. Where sensitive financial information is provided to us we
use encryption software to attempt to prevent unauthorised access to this information being
obtained but you agree that we cannot accept any responsibility or liability for any damages
arising from the misuse or loss of data or information submitted by you to us directly through the
Website or App or otherwise.
12.13. Different limitations and exclusions of liability will apply to liability arising as a result of the
supply of any goods by use to you, which are set out in our Terms of Sale.
12.14. Should include point about offensive and/or inappropriate content please not being our
13. UPLOADING CONTENT TO OUR SITE
13.1. You may upload digital videos when using the App. We hope most video formats are accepted and
are doing our up most to allow compatibility of as many video formats as possible. For further
guidance and information on images and uploading please visit our website.
13.2. Whenever you make use of a feature that allows you to upload content to our app, or to make
contact with other users of our app, you must comply with the content standards set out in our
Acceptable Use Policy.
13.3. You warrant that any such contribution does comply with those standards, and you will be liable to
us and indemnify us for any breach of that warranty. If you are a consumer user, this means you
will be responsible for any loss or damage we suffer as a result of your breach of warranty.
13.4. Any content you upload to our site will be considered non-confidential and non-proprietary. You
retain all of your ownership rights in your content, but you are required to grant us [and other
users of the Site] a limited licence to use, store and copy that content and to distribute and make
it available to third parties. The rights you license to us are described in the next paragraph
(Rights you licence). If we do wish to use any of your content to promote the app or brand we will
13.5. We may at our discretion contact law enforcement authorities if we are made aware that anything
unlawful is occurring or has occurred in relation to the use of the Services or any Equivalent
Service including the uploading or emailing of any images in breach of the above restrictions on
content. We may provide copies of any relevant images or material to the law enforcement
authorities and in that connection may also give them access to any personal data that is held by
us. We also have the right to disclose your identity to any third party who is claiming that any
content posted or uploaded by you to our site constitutes a violation of their intellectual property
rights, or of their right to privacy.
13.6. We will not be responsible, or liable to any third party, for the content or accuracy of any content
posted by you or any other user of our site and app.
13.7. We have the right to remove any posting you make on our app if, in our opinion, your post does
not comply with the content standards set out in our Acceptable Use Policy.
13.8. The views expressed by other users on our app do not represent our views or values.
13.9. Although we prohibit the uploading of certain types of videos to the Website and App, we cannot
control, nor do we comprehensively monitor the same. It is possible that videos or other material
may appear on the Website and App or which are unlawful or offensive and contravene our
restrictions on content set out above. We are not responsible for such images or material but if
you become aware of any such video or material please contact us without delay via the reporting
function below each flip in app if this isn't possible contact us via email: firstname.lastname@example.org
13.10. You are solely responsible for securing and backing up your content.
14. RIGHTS YOU LICENCE
14.1. You retain all intellectual property rights, including copyright, in any content that you have used
whilst using the Website and App. Flippit does not claim any ownership rights in the text, files,
images, photos, video, sounds, musical works, works of authorship, applications, or any other
materials that you upload onto the Website or App. By uploading any content onto the Website or
App, you grant to Flippit a non-exclusive, fully paid and royalty-free, worldwide, limited license to
use, distribute, print, transmit. modify, delete from, add to, publicly perform, publicly display,
reproduce and translate such content, including without limitation distributing part or all of the
Site in any media formats through any media channels, save always that content not shared
publicly will not be distributed outside the Flippit Services.
14.2. Some of the Flippit Services are supported by advertising revenue and may display advertisements
and promotions, and you hereby agree that Flippit may place such advertising and promotions on
the Flippit Services or on, about, or in conjunction with content you have uploaded. The manner,
mode and extent of such advertising and promotions are subject to change without specific notice
14.3. You represent and warrant that: (i) you own the Content posted by you on or through the Flippit
Services or otherwise have the right to grant the license set forth in this section, (ii) the posting
and use of your Content on or through the Flippit Services does not violate the privacy rights,
publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any
person, and (iii) the posting of your Content on the Site does not result in a breach of contract
between you and a third party. You agree to pay for all royalties, fees, and any other monies
owing any person by reason of Content you post on or through the Flippit Services.
15.1. We do not guarantee that our site will be secure or free from bugs or viruses.
15.2. You are responsible for configuring your information technology, computer programmes and
platform in order to access our site. You should use your own virus protection software.
15.3. You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs
or other material, which is malicious or technologically harmful. You must not attempt to gain
unauthorised access to our site, the server on which our site is stored or any server, computer or
database connected to our site. You must not attack our site via a denial-of-service attack or a
distributed denial-of service attack. By breaching this provision, you would commit a criminal
offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law
enforcement authorities and we will co-operate with those authorities by disclosing your identity
to them. In the event of such a breach, your right to use our site will cease immediately.
16. LINKING TO OUR SITE
16.1. You may link to our home page, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it.
16.2. You must not establish a link in such a way as to suggest any form of association, approval or
endorsement on our part where none exists.
16.3. You must not establish a link to our site in any website that is not owned by you.
16.4. Our site must not be framed on any other site, nor may you create a link to any part of our site
other than the home page.
16.5. We reserve the right to withdraw linking permission without notice.
16.6. The website in which you are linking must comply in all respects with the content standards set
out in our Acceptable Use Policy
16.7. If you wish to make any use of content on our site other than that set out above, please contact
17. THIRD PARTY LINKS AND RESOURCES IN OUR SITE
17.1. Where our site contains links to other sites and resources provided by third parties, these links are
provided for your information only. We are not responsible for any of the user-generated content
around this topic.
17.2. We have no control over the contents of those sites or resources.
18. TRADE MARKS
Flippit brand identity, logo, colours, graphical representations and visual elements are trade
marks of Flippit Ltd.
SECTION FOUR - ACCEPTABLE USE POLICY
1.1. This acceptable use policy sets out the terms between you and us under which you may access our
website & app [flippit.co.uk] ( our site). This acceptable use policy applies to all users of, and
visitors to, our site.
2. BASIC RULES FOR USE
2.1. You must be  years or older to use the Website and App.
2.2. You may not post nude, partially nude, or sexually suggestive photos on our Website or App.
2.3. You are responsible for any activity that occurs under your screen name on either our Website or
2.4. You are responsible for keeping your password secure.
2.5. You are solely responsible for your conduct and any data, text, information, screen names,
graphics, photos, profiles, audio and video clips, links that you submit, post, and display on the
Website or App.
3. PROHIBITED USES
3.1. You may use our site only for lawful purposes. You may not use our site:
(a) In any way that breaches any applicable local, national or international law or
(b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or
(c) For the purpose of harming or attempting to harm minors in any way.
(d) In any way to abuse, harass, threaten, impersonate or intimidate other Flippit users.
(e) To send, knowingly receive, upload, download, use or re-use any material which does not
comply with our content standards set out below.
(f) To transmit, or procure the sending of, any unsolicited or unauthorised advertising or
promotional material or any other form of similar solicitation (spam).
(g) To knowingly transmit any data, send or upload any material that contains viruses, Trojan
horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful
programs or similar computer code designed to adversely affect the operation of any
computer software or hardware.
3.2. You also agree:
(a) Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the
provisions of our terms of website use.
(b) Not to access Flippit’s private API by any other means other than the Flippit application
(c) Not to use web URLs in your name without prior written consent from Flippit Ltd.
(d) Not to attempt to modify, adapt or hack Flippit or modify another website so as to falsely
imply that it is associated with Flippit.
(e) Not to create or submit unwanted email or comments to any Flippit members.
(f) Not to upload material which is defamatory of any person;
(g) Not to upload material which is pornographic, obscene, indecent or offensive;
(h) Not to upload material which promotes discrimination based on race, sex, religion,
nationality, disability, sexual orientation or age;
(i) Not to upload material that is likely to incite hatred or violence against any person or
(j) Not to upload material that is likely to deceive any person;
(k) Not to upload material which concerns or relates to any criminal act;
(l) Not to upload material the use or inclusion of which infringes any copyright, trademark,
database or other intellectual property right of any third party;
(m) Not to upload material made in breach of any legal duty owed to a third party, such as a
contractual duty or a duty of confidence; material which promotes any illegal activity
(n) Not to upload material which is threatening, abusive or invades another’s privacy, causes
annoyance, inconvenience or needless anxiety;
(o) not to upload material which is likely to harass, upset, embarrass, alarm or annoy any
(p) Not to impersonate any person, or to misrepresent your identity or affiliation with any
(q) Not to give the impression that material emanates from us, if this is not the case;
(r) Not to use material that advocates, promotes or assists any unlawful act such as (by way
of example only) copyright infringement or computer misuse;
(s) Not to create a database (electronic or otherwise) that includes material downloaded or
otherwise obtained from the Website or App except where expressly permitted.
(t) Not to advertise on our Website and App for any other commercial purposes without
permission from the Flippit team including but not limited to promotional materials,
"junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation;
(u) Not to use the Website and App in a manner that might bring us into disrepute; or
(v) Not to post links that take users to material that contravenes any of the restrictions on
use set out in this Acceptable Use Policy.
(w) Not to crawl, scrape, or otherwise cache any content from Flippit including but not
limited to user profiles and photos.
(x) Not to access without authority, interfere with, damage or disrupt:
(i) any part of our site or app;
(ii) any equipment or network on which our site is stored;
(iii) any software used in the provision of our site; or
(iv) any equipment or network or software owned or used by any third party.
4. INTERACTIVE SERVICES
4.1. We may from time to time provide interactive services on our site, including, without limitation:
(a) Chat rooms.
(b) Bulletin boards.
(c) Social community feed & integration of app functions & services through to the site.
4.2. Where we do provide any interactive service, we will provide clear information to you about the
kind of service offered, if it is moderated and what form of moderation is used (including whether
it is human or technical).
4.3. We will do our best to assess any possible risks for users (and in particular, for children) from
third parties when they use any interactive service provided on our site, and we will decide in
each case whether it is appropriate to use moderation of the relevant service (including what
kind of moderation to use) in the light of those risks. However, we are under no obligation to
oversee, monitor or moderate any interactive service we provide on our site, and we expressly
exclude our liability for any loss or damage arising from the use of any interactive service by a
user in contravention of our content standards, whether the service is moderated or not.
4.4. The use of any of our interactive services by a minor is subject to the consent of their parent or
guardian. We advise parents who permit their children to use an interactive service that it is
important that they communicate with their children about their safety online, as moderation is
not foolproof. Minors who are using any interactive service should be made aware of the potential
risks to them.
4.5. Where we do moderate an interactive service, we will normally provide you with a means of
contacting the moderator, should a concern or difficulty arise.
5. CONTENT STANDARDS
5.1. These content standards apply to any and all material which you contribute to our site
( contributions), and to any interactive services associated with it.
5.2. You must comply with the spirit and the letter of the following standards. The standards apply to
each part of any contribution as well as to its whole.
5.3. Contributions must:
(a) Be accurate (where they state facts).
(b) Be genuinely held (where they state opinions).
(c) Comply with applicable law in the UK and in any country from which they are posted.
5.4. Contributions must not:
(a) Contain any material which is defamatory of any person.
(b) Contain any material which is obscene, offensive, hateful or inflammatory.
(c) Promote sexually explicit material.
(d) Promote violence.
(e) Promote discrimination based on race, sex, religion, nationality, disability, sexual
orientation or age.
(f) Infringe any copyright, database right or trade mark of any other person.
(g) Be likely to deceive any person.
(h) Be made in breach of any legal duty owed to a third party, such as a contractual duty or
a duty of confidence.
(i) Promote any illegal activity.
(j) Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or
(k) Be likely to harass, upset, embarrass, alarm or annoy any other person.
(l) Be used to impersonate any person, or to misrepresent your identity or affiliation with
(m) Give the impression that they emanate from us, if this is not the case.
(n) Advocate, promote or assist any unlawful act such as (by way of example only) copyright
infringement or computer misuse.
6. SUSPENSION AND TERMINATION
6.1. We will determine, at our discretion, whether there has been a breach of this acceptable use
policy through your use of our site. When a breach of this policy has occurred, we may take such
action as we deem appropriate.
upon which you are permitted to use our site, and may result in our taking all or any of the
(a) Immediate, temporary or permanent withdrawal of your right to use our site & app.
(b) Immediate, temporary or permanent removal of any posting or material uploaded by you
to our site & app.
(c) Issue of a warning to you.
(d) Legal proceedings against you for reimbursement of all costs on an indemnity basis
(including, but not limited to, reasonable administrative and legal costs) resulting from
(e) Further legal action against you.
(f) Disclosure of such information to law enforcement authorities as we reasonably feel is
6.3. We exclude liability for actions taken in response to breaches of this acceptable use policy. The
responses described in this policy are not limited, and we may take any other action we
reasonably deem appropriate.
7. CHANGES TO THE ACCEPTABLE USE POLICY
We may revise this acceptable use policy at any time by amending this page. You are expected to
check this page from time to time to take notice of any changes we make, as they are legally
binding on you. Some of the provisions contained in this acceptable use policy may also be
superseded by provisions or notices published elsewhere on our site.
any personal data we collect from you, or that you provide to us, will be processed by us. Please
read the following carefully to understand our views and practices regarding your personal data
and how we will treat it. By visiting or using the app [www.flippit.co.uk] you are accepting and
consenting to the practices described in this policy.
1.2. For the purpose of the Data Protection Act 1998 (theAct), the data controller is [Flippit Ltd] of
[18 Kingsley House, 34 Claremont Road, Surbiton, Surrey, KT6 4RX].
1.3. [Our nominated representative for the purpose of the Act is [G W Wilcox].
2. INFORMATION WE MAY COLLECT FROM YOU
2.1. We may collect and process the following data about you:
(a) Information you give us. You may give us information about you by filling in forms on
our site or app [flippit.co.uk] ( our site & app) or by corresponding with us by phone, email
or otherwise. This includes information you provide when you register to use our site
or app, subscribe to our service ,place an order on our site] [participate in discussion boards
or other social media functions on our site], [enter a competition, promotion or survey], and
when you report a problem with our site or app. The information you give us may include
your name, address, e-mail address and phone number,,personal description and
(b) Information we collect about you. With regard to each of your visits to our site we may
automatically collect the following information:
(i) technical information, including the Internet protocol (IP) address used to
connect your computer to the Internet, your login information, browser type and
version, time zone setting, browser plug-in types and versions, operating system
(ii) information about your visit, including the full Uniform Resource Locators (URL)
clickstream to, through and from our site (including date and time); Products you
viewed or searched for; page response times, download errors, length of visits to
certain pages, page interaction information (such as scrolling, clicks, and mouseovers),
and methods used to browse away from the page and any phone number
used to call our customer service number.
(c) Information we receive from other sources. We may receive information about you if
you use any of the other websites we operate or the other services we provide. In this
case we will have informed you when we collected that data that it may be shared
internally and combined with data collected on this site. We are also working closely
with third parties (including, for example, business partners, sub-contractors in
technical, payment and delivery services, advertising networks, analytics providers,
search information providers, credit reference agencies) and may receive information
about you from them.
provide you with a good experience when you browse our website and also allows us to improve
4. USES MADE OF THE INFORMATION
4.1. We use information held about you in the following ways:
(a) Information you give to us. We will use this information:
(i) to carry out our obligations arising from any contracts entered into between you
and us and to provide you with the information, Products and services that you
request from us;
(ii) to provide you with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;
(iii) to provide you, or permit selected third parties to provide you, with information
about goods or services we feel may interest you. If you are an existing customer,
we will only contact you by electronic means (e-mail or SMS) with information
about goods and services similar to those which were the subject of a previous
sale or negotiations of a sale to you. If you are a new customer, and where we
permit selected third parties to use your data, we (or they) will contact you by
electronic means only if you have consented to this. If you do not want us to use
your data in this way, or to pass your details on to third parties for marketing
purposes, please tick the relevant box situated on the form on which we collect
your data (the [order formOR registration form]);
(iv) to notify you about changes to our service;
(v) to ensure that content from our site is presented in the most effective manner
for you and for your computer.
(b) Information we collect about you. We will use this information:
(i) to administer our site and for internal operations, including troubleshooting, data
analysis, testing, research, statistical and survey purposes;
(ii) to improve our site to ensure that content is presented in the most effective
manner for you and for your computer;
(iii) to allow you to participate in interactive features of our service, when you
choose to do so;
(iv) as part of our efforts to keep our site safe and secure;
(v) to measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you;
(vi) to make suggestions and recommendations to you and other users of our site
about goods or services that may interest you or them.
(c) Information we receive from other sources. We may combine this information with
information you give to us and information we collect about you. We may us this
information and the combined information for the purposes set out above (depending on
the types of information we receive).
5. DISCLOSURE OF YOUR INFORMATION
5.1. We may share your personal information with any member of our group, which means our
subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the
UK Companies Act 2006.
5.2. We may share your information with selected third parties including:
(a) Business partners, suppliers and sub-contractors for the performance of any contract we
enter into with [them or] you.
(b) Advertisers and advertising networks that require the data to select and serve relevant
adverts to you and others. We do not disclose information about identifiable individuals
to our advertisers, but we may provide them with aggregate information about our users
(for example, we may inform them that 500 men aged under 30 have clicked on their
advertisement on any given day). We may also use such aggregate information to help
advertisers reach the kind of audience they want to target (for example, women in SW1).
We may make use of the personal data we have collected from you to enable us to
comply with our advertisers' wishes by displaying their advertisement to that target
(c) Analytics and search engine providers that assist us in the improvement and optimisation
of our site.
5.3. We may disclose your personal information to third parties:
(a) In the event that we sell or buy any business or assets, in which case we may disclose
your personal data to the prospective seller or buyer of such business or assets.
(b) If [Flippit Ltd] or substantially all of its assets are acquired by a third party, in which case
personal data held by it about its customers will be one of the transferred assets.
(c) If we are under a duty to disclose or share your personal data in order to comply with
agreements; or to protect the rights, property, or safety of [Flippit Ltd], our customers,
or others. This includes exchanging information with other companies and organisations
for the purposes of fraud protection and credit risk reduction.
6. WHERE WE STORE YOUR PERSONAL DATA
6.1. The data that we collect from you may be transferred to, and stored at, a destination outside the
European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who
work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the
fulfilment of your order, the processing of your payment details and the provision of support
services. By submitting your personal data, you agree to this transfer, storing or processing.
[Flippit Ltd] or we will take all steps reasonably necessary to ensure that your data is treated
6.2. [All information you provide to us is stored on our secure servers. Any payment transactions will
be encrypted [using SSL technology and further protected by using Paypal for financial details].]
Where we have given you (or where you have chosen) a password, which enables you to access
certain parts of our site, you are responsible for keeping this password confidential. We ask you
not to share a password with anyone.
6.3. Unfortunately, the transmission of information via the internet is not completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the security of your data
transmitted to our site; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security features to try to prevent unauthorised
7. YOUR RIGHTS
7.1. Flippit are proud to say we do not use your personal data for marketing purposes apart from
contact made by ourselves. You have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you (before collecting your data) if we intend to use
your data for such purposes or if we intend to disclose your information to any third party for such
purposes. You can exercise your right to prevent such processing by checking certain boxes on the
forms we use to collect your data. You can also exercise the right at any time by contacting us at
7.2. Our site may, from time to time, contain links to and from the websites of our partner networks,
advertisers and affiliates. If you follow a link to any of these websites, please note that these
websites have their own privacy policies and that we do not accept any responsibility or liability
for these policies. Please check these policies before you submit any personal data to these
8. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be
exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet
our costs in providing you with details of the information we hold about you.
where appropriate, notified to you by e-mail. Please check back frequently to see any updates or
provide you with a good experience when you browse our website and also allows us to improve
1.2. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of
your computer if you agree. Cookies contain information that is transferred to your computer's
1.3. We use the following cookies:
(a) Strictly necessary cookies. These are cookies that are required for the operation of our
website. They include, for example, cookies that enable you to log into secure areas of
our website, use a shopping cart or make use of e-billing services.
(b) Analytical/performance cookies. They allow us to recognise and count the number of
visitors and to see how visitors move around our website when they are using it. This
helps us to improve the way our website works, for example, by ensuring that users are
finding what they are looking for easily.
(c) Functionality cookies. These are used to recognise you when you return to our website.
This enables us to personalise our content for you, greet you by name and remember
your preferences (for example, your choice of language or region).
(d) Targeting cookies. These cookies record your visit to our website, the pages you have
visited and the links you have followed. We will use this information to make our website
and the advertising displayed on it more relevant to your interests. We may also share
this information with third parties for this purpose.
1.5. [Please note that third parties (including, for example, advertising networks and providers of
control. These cookies are likely to be analytical/performance cookies or targeting cookies]
1.6. You block cookies by activating the setting on your browser that allows you to refuse the setting of
all or some cookies. However, if you use your browser settings to block all cookies (including
essential cookies) you may not be able to access all or parts of our site or app.
1.7. Except for essential cookies, all cookies will expire after 60 days